Refund policy

ozstar
Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. eg. Thermometer, water
filter catridge and bedsheet once opened.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons
not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Change of mind: 20% Restocking fees applies for change of mind returns.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us at sales@ozstar.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at sales@ozstar.com.au our staff will
advise further step.

Shipping
To return your product, you should mail your product to:

Ozstar Australia
8/48 Macdonald Street LAKEMBA NSW 2195
sales@ozstar.com.au
0403935211

You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of
shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product
to reach you, may vary.